Playmobil X Monster High Figure Collection

All electrical items are provided with a 1 year warranty as standard. Certain products include a security tag, which is logged by us and used to secure the warranty. We cannot cover a warranty if this code is missing. All other items may be covered at our discretion. We should be informed of any defects at the earliest opportunity.

We love gifting!

If your order is for a special event, let us know and we can arrange gift options for you. These include gift wrapping, cards, gift notes etc. The more information we have on the occasion and recipient, the more we can do.

All items are sent next working day at the latest, using a 48 hour tracked service with Royal Mail. Our postage options include 24 hour and Special Delivery options.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the original order reference. 

To start a return, you can contact us at customerservice@collectorhut.co.uk. Please note that returns will need to be sent to the following address: Collector Hut Ltd, Fishponds Delivery Office, Bristol BS16 3ZZ. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customerservice@collectorhut.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Orders

Orders required to be sent outside the UK can be placed through our eBay store and are subject to eBay's terms and conditions.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@collectorhut.co.uk.